26
3M? Multi-Touch Chassis Display User Guide
3M Touch Systems, Inc. Proprietary Information – TS
D-37732 REV H
APPENDIX A
Troubleshooting & Maintenance
If you have a problem setting up or using your display, you may be able to solve it
yourself. Before calling 3M Touch Systems, try the suggested actions that are
appropriate to the problems you are experiencing with the display. You may also want to
consult your video card user’s manual for additional troubleshooting advice.
Display Installation Problems
Table 21. Common Display Installation Issues
Issue
Solution
No
image displayed (blank
screen)
Is the display receiving power?
?
Check that the computer’s power cable is connected properly and
securely into a grounded electrical outlet.
?
Check that the AC input jack is firmly plugged into
the display.
?
Check that the disp
lay’s power cable is connected properly and securely
to an electrical outlet.
?
Try using a different power cable.
?
Try using a different electrical outlet.
No image displayed (blank
screen)
Is the display receiving a valid video signal from the PC?
?
Check that the computer is powered on.
?
Check that the video cable is connected properly and securely to the
display and the computer.
?
Check that the LED on the rear of the unit is green.
?
Check that no pins are bent in the video cable connector.
?
Check that the video card is firmly seated in the card slot in your
computer.
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